FAQ
Frequently Asked Questions
How do I find out my size?
- Order a free sizing kit
- Apres gel-x tips vary in size so please order a sizing kit in each shape/length you plan on ordering your sets in
How long will it take to get my nails?
- Orders have a processing time of 7-14 business days (Mon-Fri) before shipment
- Standard shipping (USPS Ground Advantage) typically arrive within 3-7 days
- Expedited shipping (USPS Priority Mail) are typically delivered 1-4 days
- There are Rush Order options if you need your order to be shipped sooner than 7-14 days
- Hate USPS? You're not alone. Feel free to request a UPS shipping label in the Order Notes at no extra cost.
What comes with my order?
- All orders come with a prep kit including: alcohol wipes, a cuticle stick, a mini buffer, a sheet of adhesive tabs, a tube of nail glue, detailed instructions for application and removal, as well as a discount code for your next order
Refund policy
- Each set is handmade to order. No refunds, returns or exchanges*
- Please take a moment to double check that all info (sizing, length, shape, mailing info, etc) is accurate before placing your order
- Not sure of your size? Grab a sizing kit before ordering
- Email me within 24 hours for order cancellations, order modifications or any other concerns you may have
*unless an error was made on my part. In this case, feel free to contact me :)
How do I place a custom order?
- Fill out the Custom Order form and I will get back with you shortly and send your invoice
- Please include any inspo pics you may have, along with your size(s), length, shape, likes/dislikes and any other necessary info.
- Processing time begins after invoice is paid. Invoices not paid within 72 hours will be canceled
- Please double check your email address for any typos (if it's entered incorrectly, I can't reply)
How do I apply my press-on nails?
- Buff your nail beds with the rough side of the buffer block
- Gently push your cuticles back
- Use the alcohol wipes to cleanse and dry your nail beds
- Apply glue to the center of your nail bed. Line the press on up properly with your natural nail and press down at an angle, applying pressure onto the nail for about 15 seconds
- Please take the time to prep your nails properly and follow the directions when applying your press-ons. It will directly affect how long your nails stay on
How long will my nails stay on?
- With nail glue, proper application and care, your press ons will stay on for around 2-3 weeks at a time.
- With adhesive tabs, usually just a day or two at a time
- Adhesive tabs can be combined with nail glue for extra grip.
- If you have naturally oily skin/nails, I recommend buying a nail hydrator to use after you've prepped your nails, but before applying glue.
How can I safely remove press ons?
- Soak your hand in warm, soapy water for up to 5 minutes
- An oil of your choice (coconut, olive oil, etc) can also be added into the soapy water to help lift the nail
- Gently slide cuticle stick underneath the nail, starting at the bottom, moving side to side, up to the top, to check if it's coming loose
- The nail should come off easily. Do not rip it off! If it's still sticking, soak again for another minute or two and try again
- Aftercare: gently buff away the old glue, cleanse with an alcohol wipe and apply cuticle oil if possible
- Massaging cuticle oil into your nail bed after removal will help replenish your nails and improve the overall health over time
- Removal kits available in the Extra Supplies section
I lost a nail. What do I do?
- Purchase the Replacement Nail Fee from the Extra Supplies section and enter the necessary info (size, length, shape, which set it's for, which finger, etc)
- Please note: if the replacement fee is included in an order with sets, it may take up to 10 days before the replacement nail is shipped. If you need the replacement(s) ASAP, order it separate from the other items
What is the best way to contact you?
Email is preferred. Please email me directly or use the contact form on the site.
What are your business hours?
- Business Hours:
Monday - Friday 9am- 5pm
- Non-operational on:
Weekends
US holidays
Eid al-Fitr
Eid al-Adha
Are my nails reusable?
- Yes! I highly recommend investing in a cheap e-file if you're regularly wearing press on nails. With an e-file, you can successfully file off the old glue from the press on and your nail bed. This will allow you to re-use your press ons successfully
- Check out my IG tutorial on how to reuse your press ons here
Stolen or lost packages
Once USPS obtains your package and scans it into their system, I no longer have any control over it.
If mail is frequently stolen at your residence:
- Use the Order Notes to request signature confirmation and I'll happily add it on to your order for no extra fee
- This ensures that USPS must hand the package directly to you or alert you to pick it up at the post office
If your package was lost in transit:
- File a claim with USPS
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Missing/lost packages are a disappointment for us both. I put a lot of effort, product, love and time into each set. Unfortunately, I can not afford to remake every order that gets lost or stolen. Thank you for your understanding xo