contact

• get a sizing kit in each shape and length you plan to order in

• choose your designs

• your nails come with all the necessary supplies

• please note processing time is up to 14 business days before shipment

• your tracking info will be emailed to you upon shipment

• order a sizing kit

• be sure to order a sizing kit in each of the shapes/lengths you plan on ordering your sets in, as sizing may vary

disclaimer: GiLi Nails exclusively uses Apres gel-x tips. Please do not attempt to guess your sizes. Sizes given in millimeters are not accepted. Sizing kits are the most accurate method and a proper fit is crucial. No refunds for sizing issues

• Orders have a processing time of up to 14 business days (Mon-Fri) before shipment

• Standard shipping (USPS Ground Advantage) typically arrive within 3-7 days after shipment

• Expedited shipping (USPS Priority Mail) are typically delivered 2-3 days after shipment

• There are Rush Order options if you need your order to be processed in less than 14 business days

All orders come with the necessary supplies:

alcohol wipes, a cuticle stick, a mini buffer, a sheet of adhesive tabs, a tube of nail glue and detailed instructions for application and removal

• Each set is handmade to order. No refunds, returns or exchanges*

• Be sure to get a sizing kit in each shape and length you plan to order in

• Please take a moment to double check that all info (sizing, length, shape, mailing info, etc) is accurate before placing your order

• Email me within 24 hours after placing your order for cancellations, modifications or any other concerns you may have

*unless an error was made on my part. In this case, feel free to contact me :)

• sizing kits in each shape/length are a must. No refunds for sizing or fit issues

• processing time is up to 14 business days (mon-fri) before shipment

• custom order processing time begins once invoice has been paid. Invoices not paid within 72 hours will be canceled

• no free replacements or refunds for lost or stolen packages

• please only submit a custom order if you’re comfortable trusting my style and interpretation of the inspo or theme

• GiLi Nails has the right to part ways with any new or preexisting customer, at any time

• please review the info listed below the request form before submitting

• you'll get a reply at my earliest convenience if orders are open

• after the details are worked out, you'll get an invoice 

• processing time (up to 14 business days) begins after invoice is paid

• please double check your email address for any typos. If it's entered incorrectly, I can't reply :)

* if you don't receive a reply within 72 hours, I may be experiencing a high volume of orders and unable to take on any more at the moment *

Taking the time to prep your nails properly when applying your press-ons will directly determine how well and how long they'll stay on

• buff your nail beds with the rough side of the buffer block
• gently push your cuticles back
• use the alcohol wipes to cleanse and dry your nail beds
• apply glue to the center of your nail bed and a small drop inside the press-on
• line the press-on up properly with your natural nail and begin laying it flat, from the base to the tip
• apply pressure for at least 10 seconds
• avoid contact with water for at least an hour after application

additional tips:

- follow the same prep process if using adhesive tabs

- if you have naturally oily skin and nail beds, use a dehydrator after prep, before applying the glue

- nail glue can be combined with adhesive tabs for extra grip

• Soak your nails in warm, soapy water for up to 5 minutes

• Add an oil of your choice to help loosen the nail (optional)

• Gently slide cuticle stick underneath the nail to remove

• If it's still stuck, don't rip it off. Just repeat the process

• Aftercare: gently buff away the old glue, cleanse with an alcohol wipe and apply cuticle oil if possible

• Removal kits and cuticle oil available here

GiLi Nails is not responsible for lost, stolen or delayed packages. GiLi Nails is not required to issue refunds or free replacements for lost or stolen packages.

Once USPS scans a package into their system, USPS becomes fully responsible for the package and GiLi Nails no longer bears any accountability.

If mail is frequently stolen at your residence:

• Use the Order Notes to request signature confirmation and the service will be added on to your shipping label for free
• This ensures that USPS must hand the package directly to you or alert you to pick it up at the post office where it's being held

If your package was lost in transit or marked delivered and you're unable to locate it:

• File a claim with USPS

• Purchase the Replacement Nail Fee from the Extra Supplies section and enter the necessary info (size, length, shape, which set it's for, which finger, etc)

• Please note: if the replacement fee is included in an order with sets, it may take up to 14 days before the order is shipped. If you need the replacement(s) ASAP, order separately

I highly recommend investing in a cheap e-file. Gently file off the old glue from the back of the press-on. Wipe any debris away with an alcohol wipe. This will create a new, rough surface which new glue will adhere to.

Email is preferred. Please email me directly or use the contact form on the site.

• Business Hours:

Monday - Friday 9am- 5pm

• Non-operational on:

Weekends, all holidays